NBXL NETWORK FAQ

What is the NBXL Network?

The NBXL Network is the direct-to-fan home of the entire NBXL ecosystem. It is where fans can watch NBXL basketball, original programming, team content, community impact stories, exclusive experiences, and Winning Where It Matters content—all in one place

Is the NBXL Network available worldwide?

Yes. The NBXL Network is designed for fans around the world. Some content may be unavailable in certain locations due to local restrictions or event-specific broadcast rights.

Is it free to create an NBXL Network account?

Yes. Creating an NBXL Network account is free. Free members can access selected videos, NBXL news, team content, regular-season programming, Global Tour coverage, and other content marked as free.

What does family-oriented and faith-respecting mean?

It means NBXL create sports and entertainment that families can enjoy together while remaining true to its faith-based foundation. Our content promotes  character, unity, community, service, and love for one another. The Network welcomes and respects people of different faiths, cultures, and backgrounds.

How does NBXL protect its faith-based values while respecting others?

NBXL remains true to its faith-based foundation while welcoming people of different faiths, cultures, and backgrounds. We protect our values by creating content and experiences centered on family character, unity, service, and love for one another. 


Respecting others does not require us to abandon who we are. It means expressing our beliefs with integrity while treating with respect every person with dignity and respect. 


How does NBXL express its faith-based values in countries with different beliefs and laws?

NBXL respects the laws, traditions, and religious beliefs of every country and community in which it operates.  We do not use our games, events, or public platforms to preach, pressure others, or promote one belief over another in places where that would be culturally inappropriate or inconsistent with local laws.


Our faith-based foundation is expressed through how we operate - through character, family, service, integrity, unity, and love for one another.  We remain true to our values while showing respect for the beliefs and customs of our hosts, partners, players, and fans. 

I am an independent filmmaker or content creator. Can I host my work on the network?

Yes. The NBXL Network functions as an open distribution platform for external entertainment properties that align with our family-oriented and community-focused values. Independent producers, filmmakers, and storytellers can host and monetize their own movies, documentaries, or live pay-per-view events through our specialized digital revenue-sharing model.

ACCOUNT, BILLING & TECHNICAL SUPPORT

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!
How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the content library?

Once you sign into your account, navigate the Watch section in the top menu to access all of our videos.

Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

  1. Refund requests must be made within 30 days of the transaction date.
  2. The request should include your order number and reason for the refund.
  3. Refunds will be processed to the original payment method used at the time of purchase.
  4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
  5. Services or products already used or accessed may not be eligible for a full refund.

PURCHASES AND ACCESS

Are NBXL offers one-time purchases or recurring subscriptions?

The checkout page will clearly identify whether an offer is a one-time purchase or a recurring subscription. Review the billing terms displayed before completing your order.

What is included with NBXL+?

NBXL+ provides access to selected premium programming, including playoff and championship coverage, exclusive content, behind-the-scenes features, and other releases identified as NBXL+.

What is included in the Founding Member offer?

The Founding Member offer includes the complete Making the NBXL docuseries and the additional access listed on its purchase page. Review the current offer details and access period before purchasing.

Can I upgrade after making a purchase?

Upgrade options may be available based on the package you purchased and the offers available at that time. Contact NBXL Network support for assistance.

MAKING THE NBXL DOCUSERIES

What is Making the NBXL — Winning Where It Matters?

Making the NBXL — Winning Where It Matters is the original story of the vision, sacrifice, setbacks, relationships, and journey behind the creation of the NBXL—from Winning Where It Matters and the NJ-PROS to The Pros Brand, Dubai, the league, and the NBXL Network.

When does the complete docuseries premiere?

The complete Making the NBXL — Winning Where It Matters docuseries globally premieres October 3, exclusively on the NBXL Network.

Can I watch the introduction for free?

Yes. The introduction is available with a free NBXL Network account.

Is the complete docuseries included with a free account?

No. The introduction is free, but access to the complete docuseries requires a separate purchase or an eligible package that includes it.

Can individual episodes be purchased separately?

No. Episodes are not sold individually. One purchase provides access to the complete docuseries collection.

Can I purchase the docuseries before October 3?

Yes. You may purchase access in advance, but the complete docuseries will not become available to watch until October 3.

Why is the docuseries still locked after I purchased it?

Make sure you are signed in using the same email address used for the purchase. The complete docuseries will remain locked until its official October 3 premiere.

The NBXL Network: Basketball Without Boundaries


Traditional sports streaming is broken. Old leagues chop up their broadcasting rights. They sell them to corporate TV networks that lock fans out. They use aggressive geo-blocking, territory restrictions, and local blackouts. The NBXL Network was built from the ground up to eliminate those barriers. We keep 100% ownership of our global media. This allows us to deliver a premium viewing experience straight to your screen. You can watch no matter where you are in the world.

WATCHING NBXL BASKETBALL

What makes the NBXL Network different from a traditional sports app?

Traditional sports networks lock content behind regional zip codes, paid cable bundles, and fractured streaming apps. The NBXL Network is a unified global destination built to bypass conventional restrictions entirely. We deliver live games, original docuseries, and independent creator content straight to the fans.

Can I watch live games if I live in the United States or outside the UAE?

Yes, absolutely. Other international platforms often block US viewers. Our direct-to-fan delivery ensures that fans in the United States, Europe, the Middle East, and everywhere else globally stream the exact same live feed at the exact same time.

Do I need a VPN to watch live games or tournaments?

No, you will never need a VPN to access the NBXL Network. One single user profile grants you completely open, universal access across all of your digital devices, regardless of your geographic location.

Does the NBXL Network have regional blackouts or geo-blocks?

No. The NBXL Network has zero regional blackouts and zero geo-restrictions. We retain 100% full ownership of our global broadcasting rights. We do not answer to third-party cable networks or corporate media gatekeepers. If you have an account, you can watch every game from anywhere on Earth.

Why do other international leagues block me from watching games?

Traditional leagues sell their broadcasting rights to different TV networks in different countries. Because of these exclusive contracts, they are legally forced to use geo-blocking and local blackouts. This punishes fans with territory restrictions unless they buy expensive cable packages or use a VPN.

Will NBXL regular-season games be free?

Yes. NBXL plans to make regular-season games available through a free NBXL Network account unless otherwise stated for a specific event.

What basketball content requires a purchase?

Premium access may be required for playoff games, the championship, exclusive behind-the-scenes programming, special events, and other content identified as NBXL+.

Will live games be available as replays?

Most live games are expected to be available as replays. Availability and posting times may vary by event.

When does the 2027 NBXL season begin?

The official dates and complete 2027 season schedule will be announced on the NBXL Network.

MISSION AND COMMUNITY

What is Pass It Forward?

Pass It Forward is NBXL’s community impact initiative supporting youth, community basketball, ministry and service efforts, free-access initiatives, and other NBXL impact missions.

Is a Pass It Forward contribution the same as purchasing content?

No. A contribution supports NBXL’s impact work. A purchase provides access to the specific content or package described during checkout.

Still need help?

Our team is ready to assist you!


For support please contact: info@henbxl.com.